To all of our valued customers,
As we are all affected by the COVID-19 (Coronavirus), King Masonry Yard Ltd. has taken precautions to ensure a healthy and safe work environment for our employees and customers. We have had to adjust our day-to-day activities in order to reduce contact while continuing to serve our customers with minimal disruption. Please see below for changes and updates on our new and temporary conduct of business, effective June 1st, 2020:
- The showroom will now be open to the public by appointment only. Please contact your sales rep to schedule an appointment. Currently appointments can be made Monday to Friday between 8am – 5pm, and Saturdays and evenings at the discretion of your sales rep. The front office remains closed at this time.
- Masks/face coverings must be worn in the showroom by all customers and employees.
- All customers and employees must maintain a 6ft physical distance at all times.
- Orders can continue to be placed online through the website or directly with your Sales Representatives by phone, text or email.
- The King Team will be available by phone or email and will either be working in the office or remotely off of the premises.
- Our outdoor landscaping displays will remain open to the public during our regular business hours.
- We will continue to receive and ship orders, however, we will not require signatures, as we enforce a no contact policy at this time. Truck drivers are to remain in their trucks at all times and one of our team members will meet the driver at the truck.
- Orders may still be picked up from our location, provided you call ahead so that we may prepare paperwork in advance. Please remain in your vehicle and one of our employees will meet you with your paperwork. Signatures will not be required at this time.
- Various payment methods are offered that do not require in-person contact.
- If you would like to make an appointment with one of our sales reps for product selection, please call or email to schedule an appointment as we require 24 hours notice to ensure there is no overlap with customers in the showroom at the same time.
- You can visit this website to view colour and product options. Please check out our product selection and photo gallery. We are available by phone at 905-951-9273 or email your sales representative directly.
- Samples can be picked up outside the office (once coordinated with your Sales Rep prior to pick up), or Sales Reps can provide no-contact porch drop-offs.
Our team continues to work hard to ensure that your construction project will not be delayed or disrupted and we will continue to provide you with the best service that we can.
Your health and the health of our employees and their families are of utmost important to us. Stay healthy and safe during this time, and stay inside. Together we can flatten the curve.
The King Masonry Yard Team